At Ohana Tea, we want every purchase to bring comfort, calm, and connection. Because our teas are considered food items, we follow Australian food safety regulations, which means all tea products are non-returnable. Below is our clear and customer-friendly refund policy.

1. Change of Mind

Under Australian law, we cannot accept returns or provide refunds for any tea products, whether opened or unopened.
This is due to strict health and safety regulations regarding consumable goods.

Please choose carefully when purchasing.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days with:

• Your order number

• A description of the issue

• A clear photo of the product and packaging

We will gladly replace the item or provide a refund where appropriate.
Your satisfaction and safety are our priority.

3. Digital Products

All digital products (eBooks, guides, downloads) are non-refundable, as access is delivered immediately upon purchase.
If you experience any download issues, please reach out—we’ll ensure you get what you ordered.

4. Allergies and Sensitivities

Please review all ingredients prior to purchase.
Ohana Tea cannot offer refunds or exchanges for personal taste preferences, allergies, or sensitivities.

If you are unsure about a blend, we encourage you to contact us with questions before ordering.

5. Lost or Delayed Parcels

If a parcel is delayed, lost, or misdelivered, we will work closely with the courier to resolve the issue.
Refunds or replacements may be offered depending on the courier’s investigation.

6. How to Request Help

For support or refund inquiries (for eligible situations), please contact us at: hello.ohanatea@gmail.com

Please include your name, order number, and a description of the issue so we can assist quickly.

7. Our Commitment

At Ohana Tea, our customers are part of our Ohana — our extended family. We aim to handle every situation with fairness, kindness, and clarity. If something goes wrong, we will always do our best to make it right.