Effective Date: 14th November 2025

At Ohana Tea, your privacy matters. Just like our teas are crafted with care, we handle your personal information with the same level of respect and attention. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or connect with our community.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Your name, email address, postal address, phone number, and payment details when you make a purchase, subscribe to our newsletter, or contact us.

Website Usage Data:
Information automatically collected through cookies and analytics tools, such as your IP address, browser type, device information, pages viewed, referring/exit pages, and general website interactions.

2. How We Use Your Information

We use your information to:

• Process and deliver your tea orders

• Send order confirmations, updates, and customer support responses

• Share newsletters, product updates, and promotions (with your consent)

• Improve our website, blends, and customer experience

• Understand how visitors use our website

• Comply with legal and regulatory obligations

3. Email Marketing and Newsletters

If you subscribe to Ohana Tea emails, you may receive updates about seasonal blends, new products, special offers, or helpful brewing guides and tips. You can unsubscribe at any time. Every email includes a simple “unsubscribe” link at the bottom.

4. Sharing Your Information

We will never sell or trade your personal information.

We may share limited data with trusted third-party service providers who help us with:

• Payment processing

• Website hosting

• Shipping and fulfilment

• Email marketing

• Analytics services

These providers only receive the information necessary to perform their services and must keep your information confidential.

5. Cookies and Analytics

Our website uses cookies to provide a smooth browsing experience and to help us understand how visitors interact with our site.
Cookies may track:

• Browsing behaviour

• Preferences

• Device and location information

You may disable cookies through your browser settings if you prefer.

6. Data Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. While no online transmission is completely secure, we strive to use commercially acceptable methods to safeguard your data.

7. Your Rights

Under Australian privacy principles, you have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data (where applicable)

• Opt out of marketing communications

To exercise any of these rights, please contact us below.

8. Children's Privacy

Ohana Tea does not knowingly collect personal information from children under 13 and we do not knowingly collect personal information from children without parental consent. Our website and products are intended for adult consumers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected by updating the Effective Date above and, if relevant, notifying you via email.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us below.